Splaiul Unirii 165, TNO3 Building, Rumunia
standard hours 9-17
Full office work
At Cognizant, we are dedicated to helping the worlds leading companies build stronger businesses - helping them go from doing digital to being digital.
- Interact with users via email, phone, and chat.
- Represent as the point of contact with important and strategic users.
- Analyse and evaluate users’ specific account setups and previous interactions to recommend solutions to their questions that would best fit their needs.
- Meet and exceed personal targets in a fun and challenging team environment.
- Escalate complex user issues to internal teams and provide context to the reason for the escalation.
- Be able to deliver conclusions from data given to you (suggesting training needs based on previous ticket volume).
- Work to resolve user issues within first contact, escalating only as needed due to access restrictions, tool limitations, or technical complexity.
- Identify opportunities to improve the user experience with better tooling or product fixes.
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